Last Friday, I helped out on the Linda Farrow sample sale in the showroom of HQ. It was great fun and it meant I could get to know the customer a lot better. Working in the design department meant i knew how much things costed, why they are so expensive and i could easily source the right colour lens or find the right shape quickly. For example, some customers would come in and know they love blue lenses or they want a cat-eye frame but also want a fully circular lens.
We were selling the products from £20-£150, with the oldest and most unusual collections at £20 and precious lenses with snakeskin at £150. There were always a few customers that expected high quality or more of a reduction for heavily discounted items due to their imperfections. A quick reminder of the original retail price usually helped to settle the matter.
I loved sourcing the right product or finding a frame that they love and the difference in that person is huge, especially when they walk away really happy and they've put their trust into your judgement. I really enjoy working with customers.
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